Response Times
WhatsApp messages are usually answered within a few hours during opening hours, and it is the fastest way to contact Askim Cosmetics about an order already placed. Email replies take up to one working day. Messages sent after 6pm, on Fridays or during public holidays are answered the following working day. If your question is urgent and concerns a delivery in progress, call rather than write.
Delivery Across Jordan
We deliver to every governorate in Jordan at a flat rate of 2 JOD per order, and delivery is free on orders over 40 JOD. Orders placed before the end of the working day are usually dispatched the next day, though this can take longer during promotions and holidays. We currently deliver within Jordan only. To check on a delivery that is already on its way, contact Askim Cosmetics on WhatsApp rather than by email — the team can look it up while you wait.
Payment
Inside Jordan we accept cash on delivery, which is how most of our customers choose to pay. Card payment is also available at checkout if you prefer to pay in advance.
Visiting Us in Amman
Our address is 36 King Abdullah II Street, Amman. You can open the location in Google Maps for directions. If you would rather buy in person somewhere closer to home, Askim products are stocked at retail partners across the country — the store locator on this site shows the nearest one to you.
Becoming a Stockist
If you run a pharmacy, supermarket or beauty store and want to carry our range, contact Askim Cosmetics by email at info@askimcosmetics.com. Include your business name, your location and the products you are interested in, and the team will send you wholesale terms and minimum order details.
Before You Write to Us
Many of the questions we receive are already answered in detail on our frequently asked questions page — delivery cost, payment methods, how long the fragrances last, where the products are made, and which scents are available. Checking there first is usually faster than waiting for a reply. For returns and exchanges specifically, our returns policy explains the conditions and the time limit before you get in touch.